Job Title: Bookings Team Member
Location: Cardiff City House of Sport
Hours: Full-time, 37.5 hours per week (Monday to Friday)
Start Date: Immediate
About Us:
Cardiff City House of Sport is one of the leading facility providers in Wales, providing top-class training and event venues for a wide range of sports and community activities. We are committed to delivering exceptional service to our clients, and we’re proud to be a key part of the sporting landscape in Cardiff.
The Role:
We are looking for a proactive and organised individual to join our busy Bookings Team. As the first point of contact for many of our clients, you’ll play a crucial role in managing facility bookings, ensuring smooth scheduling, and supporting the day-to-day operations of the team.
Key Responsibilities:
- Handling booking and customer service enquiries via phone, email and in person
- Monitoring social media inboxes
- Scheduling and confirming facility bookings accurately
- Providing excellent customer service to clients and partners
- Liaising with internal teams to ensure smooth running of bookings
- Supporting the wider team with administrative tasks as required
What We’re Looking For:
- Excellent communication and interpersonal skills
- Strong organisation and planning skills
- Ability to multitask and work in a fast-paced environment
- Confident using IT systems
- Ability to work well in a team
What We Offer:
- Full-time hours (Monday to Friday, 37.5 hours per week)
- Immediate start available
- Opportunity to work in a dynamic, sports-focused environment
- A supportive and friendly team
How to Apply:
If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you.
Please send your CV and a brief covering letter outlining your suitability for the role to victoria@cardiffcityhouseofsport.co.uk
