House Of Sport Are Hiring: Duty Manager


Job Title:                  Duty Manager

Location:                House of Sport

Reporting to:           Sports Area Manager / Office Manager

Responsible for:     Supervising and Leading a team of Facility Assistants

Rate of Pay:             £22,000 – £25,000 Per Annum

Hours:                      37.5 Pro Rata

  1. Purpose of the job

The Cardiff City House of Sport is a cluster of high quality indoor multi-sport training facilities in Cardiff. Due to recent and further expansion plans, the company is looking for 2x Duty Managers to assist the Sports Area Manager in the day to day running.

As Duty Manager, you will supervise all key operational areas of House of Sport 1,2 & 3, Lead and supervise staff resources, operations and activities to ensure that the Centres are operated effectively and efficiently at all times in accordance with all legislation and statutory requirements (in particular the Health & Safety at Work Act).

  1. Job Responsibilities
  • Being responsible for the optimal operation of the centre’s sports facilities and associated areas in terms of security, cleanliness, tidiness, safety of customers and emergency procedures and report issues that arise to the Office Manager and Sports Area Manager
  • Motivate a team of operational staff and ensure they carry out required duties and checklists whilst on shift
  • To liaise with the Sports Area Manager and Office Manager to conduct a programme of performance management for staff
  • Ensure that the sports facilities and basic equipment are properly prepared and reinstated by staff members according to the schedule of activities
  • Ensure customer queries are handled professionally
  • Assist in the development of the Sports Centre activities and range of services in order to enhance the customer experience
  • Assist the Sports Area Manager in completing tasks, within set time frames
  • Control access to the centres and areas within by locking and unlocking as required
  • Assisting and deputise general office duties when/if facilities are quiet and as/when required

This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed.


An ideal Duty Manager should

  • be responsible and able to organise their fluctuating workload
  • have a passion for sports, fitness and leisure
  • have people management and leadership skills
  • Work well alone and as part of a team
  • have excellent problem-solving skills
  • drive the brand reputation and standards
  • have a good understanding of customer care and health & safety issues
  • be flexible in relation to reactive working hours

To apply, please send a cover letter to

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